Returns Policy

Brandon Thatchers Film Services Ltd is a family business and offering exceptional customer service is paramount to us.

In the unlikely event that you are not entirely satisfied with our products or service or the product you ordered is damaged or lost in transit, please contact us immediately so that we can rectify the situation. We can be contacted on 0845 2600 899 or email at info@brandonthatchers.co.uk

If you are in unsatisfied with any item you ordered, please return it within 14 days of the date of receipt and we will issue a refund or send you a replacement.
All we ask is that it is in as new condition, unused and in original packaging and fir for resale.Unless the goods are faulty, all returns are at the expense of the customer.

If you return an item due the wrong size being ordered and require another size, we reserve the right to charge an additional delivery cost for a replacement to be sent.

If an item you ordered is out of stock we will notify you immediately and offer a suitable alternative. If this is not acceptable to you, we will offer a full refund.

Under Consumer Regulations you have the right to cancel your order as long as you do so no later than 14 days after the day on which you receive the goods or service.

Your right to cancel does not apply to bespoke or made to order items.

 

Please send your returns to the address below:

Brandon Thatchers Film Services Ltd

Returns Dept.

Unit 3A Burnt Thorns

Kilsby Lane

Rugby

Warwickshire

CV21 4PN