Delivery Information

Most of our products can travel via a standard shipping agent and delivery can be calculated by our website. Orders must be received by 11.30 am for next day delivery. Delivery timescales do not include Saturdays, Sundays or Bank Holidays.

Some products tend to be larger than your average courier delivery service can cater for. Therefore, items too large for standard shipping agents will be personally accessed to find the cheapest delivery method. Please place you order in the usual way and we will contact you with a shipping quote. If you are happy with the delivery cost we can take payment via Credit card, either via our online payment scheme or over the phone. Once we have received payment, your order can be processed and dispatched. Your order can be cancelled at any time prior to dispatch.

All our shipping agents require a signature upon delivery – please keep this in mind when advising of your delivery address and the day you request for delivery. Items returned to us via our shipping agent as ‘unable to obtain a signature’ or ‘unable to deliver’ would be fully chargeable. Please notify us, at time of order, of any access issues relating to the delivery address.

All shipping costs are none refundable once the goods have left our premises.

Returns

A copy of our returns policy can be found here

Safety

Please note the following safety instructions for Natural Materials -

Many of our materials are natural & unprocessed which have been grown in a field and stored in a farm environment. They WILL therefore have come into contact with mice and other vermin, not renowned for their hygiene.

It will also contain Dust, Pollen & Mites which can agitate allergies like Hay Fever & Asthma.

When dry, they can be brittle and can cause splinters so you should always wear gloves when handling. Only use it in a well-ventilated environment.

You should wash your hands thoroughly after being in contact with them.

Unless otherwise specified our materials are Not Fire Retarded and Are flammable.

You should keep them away from heat and any source of ignition including open fires and grinding sparks. We do offer Fire Retarding as an optional extra and also as a DIY product.